SMI helps client organizations to identify optimal performance measurements to integrate into strategic and operational frameworks. Measures should first fit in and emanate from the strategic plan and possess proper cause-and-effect relationships. Ultimately, an effective measurement approach connects into the organizational process layer.

Performance Measurement

SIPOC is a common tool for identifying and developing performance measures specific to organizational processes.

SMI was instrumental in helping the UN to develop practical and effective guidance for strategic and business planning.

Chief of Staff to the Deputy Secretary-General, United Nations