SMI helps client organizations to identify optimal performance measurements to integrate into strategic and operational frameworks. Measures should first fit in and emanate from the strategic plan and possess proper cause-and-effect relationships. Ultimately, an effective measurement approach connects into the organizational process layer.

Performance Measurement

SIPOC is a common tool for identifying and developing performance measures specific to organizational processes.

Changing a culture is never easy. Working with Michael enabled us to follow a proven process.

National Oceanographic And Atmospheric Administration