SMI helps client organizations to identify optimal performance measurements to integrate into strategic and operational frameworks. Measures should first fit in and emanate from the strategic plan and possess proper cause-and-effect relationships. Ultimately, an effective measurement approach connects into the organizational process layer.

Performance Measurement

SIPOC is a common tool for identifying and developing performance measures specific to organizational processes.

I repeatedly rely on SMI’s erudite knowledge of how to help a board and leadership team to effectively formulate and manage a strategic plan.

CEO, Technology Council of Maryland