Change is at the core of what SMI helps its clients to achieve. The management of change pervades all strategies and organizational excellence efforts. As a result, SMI offers expert change management coaching to assist organizations through strategic and operational changes that require process, culture and technology support.

Change Management
  • Establish a sense of urgency
  • Create a guiding coalition
  • Develop a change vision
  • Communicate the vision for buy-in
  • Empower broad based action
  • Generate short-term wins
  • Never let up
  • Incorporate change into culture

SMI was able to accomplish something unprecedented at our university.  It is the dawn of a new day, and our collective understanding of our strategy will prove to be powerful.

Chair of the University Planning Committee, Benedictine University